Creating an inclusive workplace is about ensuring that employees feel safe—psychologically, physically, and emotionally—at work.
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
Make messaging and chatbots a bigger part of your customer experience strategy.
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
Motivating your sales team can be a difficult task. Start with the right motivational process and strategies to motivate team members.
Use a robust lead management process to boost your business and move qualified leads down the sales funnel.
ERP and CRM systems can help you take your business to the next level. Learn what they are and how they can work together to improve processes.
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Guides, research, and more
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.
An HR help desk helps both your business and your customers—here's why.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
When a refugee arrives in a new country their material belongings may be few, but they…
What customers want and what they get might not always align, but the stakes are getting…
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.