Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Tighten up your pipeline with custom stages and criteria requirements
At the end of the day, sales managers are focused on one goal: Making sure their…
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Guides, research, and more
As your approach to customer service matures, the complexity of your customers’ issues increases.
Learn why Zendesk is the most trusted and complete solution.
Download the guide for tips on connecting with customers on Instagram.
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.