The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?
Meet customers where they are and build stronger connections with them through Google Business Messages.
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Hint: small workflow improvements have helped SMBs punch above their weight.
Build brand credibility and customer relationships online through social selling.
Learn how the Challenger Sales model enables customers to gain new business perspectives and buy solutions, not products.
See how selling through partner companies provides opportunities for expansion, revenue growth, and brand marketing.
Sales and marketing: two peas in a pod. Both affect your sales pipeline, and both depend on each other. Here's what makes them different and why that's important.
World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Guides, research, and more
Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.
Zendesk and ESG Research created a framework around CX maturity. Here's how the CX Champions of APAC are achieving success.
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Want to take a deeper dive? We’ve got you covered.
Speak directly to the people who want what you’re selling.
Sales teams can use robust CRM solutions to generate new leads, automate email campaigns, and produce forecasting reports and advanced analytics.
Learn the responsibilities and skills needed to succeed as a sales manager.
A Zendesk sales expert shares the do’s and don’ts of upselling.
Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.
Sales pros weigh in on the sales skills you need to succeed in the world of selling.
In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.
Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.