Best-in-class CX for the best in the business

ROI of Zendesk

+500% increase in regional sales over the previous year thanks to Zendesk integrations

ROI of Zendesk

Four Seasons makes guest interactions seamless with messaging

Manufacturing & Resources

Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent

Internet & Mobile

Reverb's proactive support drives 10X increase in self-service

Financial Services

Custom Zendesk solution helps Siemens drive agility and scale

Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

ROI of Zendesk

Grubhub + Zendesk: Built-in resilience results in more opportunity

Internet & Mobile

Shopify rolls out Zendesk to create more upsell and cross-sell opportunities

Consumer Services

Instacart opts for Zendesk to deliver support across six teams

Financial Services

Homebridge generates 158% higher ROI with Zendesk CX

Luxury Retail

Liberty London leans on Zendesk AI to automatically classify and route incoming CX tickets

ROI of Zendesk

Zendesk aids Lush in its drive to grow through ethical values and positivity

ROI of Zendesk

Virgin Pulse: self-service + good employee experience supports growth

ROI of Zendesk

Udacity + Zendesk: Best-in-class with the metrics to prove it

ROI of Zendesk

How social messaging helped a support team make €1 million in sales

ROI of Zendesk

Handy sees 60% savings with Zendesk automation and self-service

ROI of Zendesk

Limeade facilitates global expansion with Zendesk

ROI of Zendesk

Tile + Ada + Zendesk: Achieving 291% ROI on CX investments

Transportation

Smiles + Zendesk: Conversational support boosts retention

ROI of Zendesk

Uncommon Goods reduces email volume to deliver faster service

Retail, Wholesale & Distribution

In Good Taste + Zendesk: Going from zero to a million bottles sold online

ROI of Zendesk

Le Tote increases agent productivity by 3X to handle a sharp spike in ticket volume

ROI of Zendesk

Miinto + Zendesk: Innovative, multi-lingual support for both retail customers and marketplace clients

ROI of Zendesk

Coda Payments + Zendesk: Handling global queries with local expertise

Retail, Wholesale & Distribution

Raddish Kids + Zendesk: Increased conversions and a connected remote team

ROI of Zendesk

HotDoc tames fast ticket growth with self service strategy

ROI of Zendesk

Tile + Zendesk: Perfecting workflows to boost the customer experience

ROI of Zendesk

Spartan Race champions messaging for scaling support

Retail, Wholesale & Distribution

Optimizing social messaging for a frictionless customer experience

ROI of Zendesk

Rain builds trust and efficiency with Zendesk

ROI of Zendesk

noissue transitions seamlessly to scale globally

ROI of Zendesk

HeliosX + Zendesk: Streamlining support and driving revenue

ROI of Zendesk

LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support

ROI of Zendesk

The Boston Globe + Zendesk: Lowering cost and keeping more customers with A.I.-fueled chat

ROI of Zendesk

HeartFlow scales with Zendesk to transform heart healthcare

Media & Entertainment

Vimeo engages Zendesk to build a scalable CX solution with custom apps

Healthcare

Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service

ROI of Zendesk

Northmill Bank + Zendesk: omnichannel, personalized, scalable support

Manufacturing & Resources

Global manufacturer digitizes CX processes to gain efficiencies

Consumer Services

Taskrabbit sees quick time to value with seamless WFM integration

Healthcare

CNH Care + Zendesk: Building empathy-driven customer relationships

Media & Entertainment

Taschen optimizes CX support with Zendesk

Manufacturing & Resources

Grove boosts operational efficiency with Zendesk AI

Media & Entertainment

Major media company taps Zendesk to scale employee support

Manufacturing & Resources

Spoonflower ups efficiency and self-service with smart integrations

Corporate Services

Bitly boosts productivity with Agent Workspace and Ada chatbot

Government

Zendesk + ACPC: Digitizing support for agriculture in the Philippines

Healthcare

Medline sees Zendesk as mission critical

Government

City of Seattle modernizes applicant support

Media & Entertainment

DistroKid steps up agility and efficiency with Zendesk pro services

Corporate Services

CARET elevates its brand with customer-first experiences

Consumer Services

ClassPass levels up 24/7 global support with Zendesk Premier Support

Education

Degreed sees $1M in cost savings by switching to Zendesk

Manufacturing & Resources

Element Electronics earns awards for CX success

AI

Freese and Nichols sees Advanced AI as a game changer

Healthcare

Fred IT Group enjoys easy migration plus 360-degree customer views

Technology

GetGo + Zendesk: Driving sustainable mobility with efficiency and visibility

Retail, Wholesale & Distribution

RapidG saves over AU$35k annually with a fully integrated CX platform

Corporate Services

Reprise rolls out Zendesk CX to ensure personalized B2B service

Financial Services

Syfe + Zendesk: Building trust and loyalty through customer support

Internet & Mobile

MessageMedia enjoys quick ROI by switching to Zendesk Suite

Travel & Hospitality

Utila Dive Center drives more sales with Zendesk messaging

Retail, Wholesale & Distribution

Grill’d + Zendesk: Ready to scale with an agile customer support system

Travel & Hospitality

Dutch Bros Coffee balances the art and science of CX

Corporate Services

EBP Group: growing with Zendesk today and tomorrow

Financial Services

Banc Sabadell sees chat as an ally in customer service strategy

Technology

VIVOTEK + Zendesk: Scaling with excellence in sales and support

Technology

Catapult + Zendesk: High-performance CS as a competitive advantage

Media & Entertainment

Play Games24x7 implements proactive customer service for its skill gaming apps

Corporate Services

Eight Eleven Group supports internal teams with Zendesk and AssetSonar

Manufacturing & Resources

GlassesUSA.com sees CX success with voice of the customer data

Energy & Utilities

Workrise creates custom CX solution for internal and external support

Telecommunications

MTN Ghana boosts Net Promoter Score by 17% with Zendesk

Consumer Services

College storage company opts for Zendesk to power a growing startup

Financial Services

63 moons serves customers with transparency and efficiency

Retail, Wholesale & Distribution

Plix improves CX while growing at rocket speed

Manufacturing & Resources

MOO designs a CX strategy with 360° views and cost savings

Technology

VCNC drives efficient support with complete visibility at TADA

Corporate Services

Zendesk delivers seamless internal support with 98% ESAT

Media & Entertainment

KRAFTON satisfies 1 million annual inquiries with Zendesk automation

Retail, Wholesale & Distribution

John Lewis Partnership continues to support its partners with Zendesk

Government

The UK's National Health Service scales support for new digital app

Travel & Hospitality

Events DC brings efficiency and insights to CX and internal teams

Technology

Teamworks delivers scalable white glove service with 100% CSAT

Healthcare

Mendelics integrates CX for both B2B and B2C customers

Government

Calvert County improves citizen engagement with Zendesk and SweetHawk

Technology

Deputy uses data to take CX to the next level

Technology

Rentman nurtures customer experience culture with Zendesk and Klaus

Education

Absorb LMS + best-in-class CX = happier customers

Retail, Wholesale & Distribution

Oz Hair and Beauty gains 360-degree customer views

Corporate Services

CoreLogic powers CX by unifying communication channels

Technology

MongoDB shapes its CX success through data and automation

Financial Services

Fintech Thunes drives better service with empowered agents

Retail, Wholesale & Distribution

BlendJet integrates AI with CX to boost productivity by 30%

Consumer Services

Upwork scales global support with robust APIs and self-service

Corporate Services

HiBob delivers flexible CX for a global roster of HR clients

Retail, Wholesale & Distribution

Data-driven CX at Thrasio supports revenue growth and innovation

Financial Services

Prosper chooses Zendesk for innovation, fast deployment and time to value

Education

How Zendesk helps AMBOSS serve as THE reference tool for medical professionals

Travel & Hospitality

Accor Plus drives more revenue with a conversational strategy

Corporate Services

Avid Ratings sees quick speed to value with Zendesk

Financial Services

Neo Financial: Disruptive startup innovates with AI at scale

Financial Services

Netwealth fast tracks Zendesk and attains industry-leading call wait times

Healthcare

Inovalon: Flexible and agile CX saves 700+ hours annually

Government

The City of Portland drives end-to-end digital services

Retail, Wholesale & Distribution

Honeylove shapes its success with CX data and SMS innovation

Travel & Hospitality

Sentral elevates customer experience with powerful integrations

Retail, Wholesale & Distribution

Mizzen+Main turns support into a profit center with personalized data

Financial Services

Fave + Zendesk: Gaining speed, insight and traction

Retail, Wholesale & Distribution

b8ta brings a human touch to customer support

Retail, Wholesale & Distribution

Fútbol Emotion: Messaging is a winning strategy for growth

Technology

Zendesk Startup CX Awards: Ascendo

Financial Services

CoinJar: Productivity and savings add up with Zendesk Sell

Retail, Wholesale & Distribution

Zendesk Startup CX Awards: Mila Cares

Government

GHVP chooses Zendesk for compliance and transparency in government

Media & Entertainment

Zendesk Startup CX Awards: Beatclub

Retail, Wholesale & Distribution

Pair Eyewear sees continued growth with Zendesk’s CX platform

Technology

Zendesk Startup CX Awards: Trust & Will

Financial Services

Zendesk helps BtcTurk scale while keeping CX a priority

Technology

Zendesk Startup CX Awards: Ascent360

Retail, Wholesale & Distribution

Furlenco serves customers better by listening to data

Media & Entertainment

Zendesk Startup CX Awards: MadHive

Corporate Services

greytHR: From startup to leader with superior customer service

Retail, Wholesale & Distribution

Zendesk Startup CX Awards: Pair Eyewear

Financial Services

Zendesk Startup CX Awards: Atom Finance

Education

Age of Learning delivers all time high CSAT scores + 30% efficiency increase

Financial Services

PURE delivers innovative internal support with a boost from Assist

Technology

Foundant: Growth powered by great client relationships

Healthcare

Immunotec transforms CX with Premier Enterprise Support

Financial Services

Genial invests in Zendesk CX to serve a growing financial market

Financial Services

Warren's CX platform designed to delight investors

Technology

Zendesk Startup CX Awards: Firstbase

Retail, Wholesale & Distribution

Zendesk Startup CX Awards: Studs

Retail, Wholesale & Distribution

Zendesk Startup CX Awards: NutriSense

Technology

Zendesk Startup CX Awards: Lang.ai

Retail, Wholesale & Distribution

Magazine Luiza taps Zendesk for agile CX and efficiency gains

Technology

Riley Cillian connects millions with greater efficiency and inclusion

Media & Entertainment

ftrack: One CX ecosystem powering 24/7 global support

Retail, Wholesale & Distribution

How Zendesk helped Skroutz handle a 10X increase in CX activity

Consumer Services

UpStack boosts sales and doubles revenue with Zendesk Sell

Financial Services

GCash empowers mobile wallet customers through CX innovation

Corporate Services

ZeroFox: New CX solutions to support hypergrowth

ROI of Zendesk

Dorm Room Movers grows its business with cutting-edge messaging

ROI of Zendesk

Unity saves $1.3 million with Zendesk automations + self-service

Media & Entertainment

Four Winds Casinos meets online gaming demands amid high growth

Retail, Wholesale & Distribution

Wine.com drives loyalty with personalized service + live chat sommeliers

Retail, Wholesale & Distribution

Staples Canada pairs Zendesk with MaestroQA to empower agent success

Energy & Utilities

Rhythm Energy empowers growth and agents with agile CX

Consumer Services

Compass delivers white glove customer service at scale

Financial Services

TNG Digital serves 16 million users with greater insights and efficiency

Retail, Wholesale & Distribution

Conrad Electronic's customer care: the digital pioneer for techies

Consumer Services

Photobucket delivers 24/7 member support with messaging

Manufacturing & Resources

Orica + Zendesk: Expert help in every corner of the globe

Technology

Kajabi turns to AI and self-service to meet quadrupled service demand

Media & Entertainment

Achievement unlocked for Nexters: Smashing KPIs amid double digit growth

Technology

CallHub targets more business through satisfied customers

Retail, Wholesale & Distribution

Corkcicle scales B2C sales with next-level support

Media & Entertainment

Kaizen Gaming bets on fast omnichannel support + 360 degree views

Retail, Wholesale & Distribution

MyDeal.com.au builds brand trust through personalized customer experiences

Retail, Wholesale & Distribution

Sendle delivers the goods with omnichannel customer service

Retail, Wholesale & Distribution

Pet Lovers Centre exceeds customer expectations for the love of pets

Manufacturing & Resources

Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue

Travel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service

Corporate Services

BombBomb improves CSAT with video support

Financial Services

Latitude Financial + Zendesk: Three days, endless solutions

Government

City of Saint Paul: Driving transparency in government with Zendesk

Manufacturing & Resources

PRISM+ delivers top quality consumer electronics with customer service to match

Media & Entertainment

WATCHA + Zendesk: Personalized streaming experiences with seamless customer care

Technology

o9 + Zendesk: Saving time & simplifying support in supply planning

Financial Services

Xendit is building trust in fintech with exceptional customer service

Technology

Hotjar doubles self-service score and cuts ticket volume using Zendesk

Government

Illinois Court Help + Zendesk: Building more accessible support for court users

Consumer Services

REA Group uses customer insights to drive service and product innovation

Financial Services

StashAway + Zendesk: Human communication builds trust with finance robo-advisor

Education

Agile support gives Early Learning Indiana a competitive edge

Retail, Wholesale & Distribution

Lights4fun + Zendesk: Powering proactive service

Retail, Wholesale & Distribution

ShopBack + Zendesk: Automating 70% of customer success while empowering agents

Corporate Services

Tucows + Zendesk: How driving efficiency boosts CX

Technology

Driving growth through CX Maturity

Financial Services

Small and mighty teams innovate their way to CX Maturity

Technology

Agents play a key role in the company's mission: making it easier to buy and sell real estate

Government

Indigov + Zendesk: Keeping government moving and citizens smiling

Financial Services

Sezzle builds on best practices to support rapid growth

Retail, Wholesale & Distribution

FairPrice Group + Zendesk: Breaking down silos at scale

Education

Elkhart Community Schools + Zendesk: A better everything

Financial Services

Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience

Healthcare

Luma Health + Zendesk: Healthcare communication in a new world

Retail, Wholesale & Distribution

BAUHAUS + Zendesk: the power of WhatsApp

Travel & Hospitality

Klook + Zendesk: Building agility in a time of unprecedented change

Retail, Wholesale & Distribution

Black Rifle Coffee + Zendesk: fueling explosive growth

Financial Services

Zendesk Messaging Spotlight

Financial Services

Rain + Zendesk: Streamlining customer service to scale a business

Financial Services

PayNearby + Zendesk: Building resilience by strengthening relationships

Education

The Smith Family + Zendesk: Side-by-side innovation with impact

Technology

DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies

Government

Calvert County + Zendesk: Lowering costs, improving vaccine distribution

Education

learnsignal + Zendesk: Building trust and loyalty with customers

RedDoorz + Zendesk: Streamlining, scaling, and thriving

Education

ManageBac + Zendesk: Scaling fast to support online learning

Financial Services

Education

Tech for Good: Stories about how people are using Zendesk to help their communities

Healthcare

Saludsa + Zendesk: Delivering compassionate, data-driven healthcare

ROI of Zendesk

Veyo + Zendesk: Healthcare rideshare innovator improves reply times

Technology

Prezi + Zendesk: A culture of customer-centric collaboration

Drizly meets demand spike with Zendesk's integrated CX and TaskUs

Healthcare

Biobot + Zendesk: Rapid growth, quick implementation, strong results

Technology

FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time

Technology

Ideagen moves to Zendesk for better data, agility and tools

Standard Beverage taps Zendesk for a sales solution to help deliver major growth

Financial Services

Novo + Zendesk: The power of a seamless, unified support platform

Education

Microverse + Zendesk: Scaling up to meet global students

Consumer Services

Glofox + Zendesk: How a data-driven approach to support paid off

Internet & Mobile

Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

Transportation

Baleària + Zendesk: Serving passengers safely with seamless messaging

Financial Services

Saretec + Zendesk: Exceptional internal and external support experiences

Equisoft + Zendesk: Digital transformation pioneer reimagines client support

Education

Beloit College + Zendesk: How a school’s IT team transformed its workflow

Technology

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

Financial Services

Mukuru + Zendesk: Scaling efficiently through self-service and analytics

Education

Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic

Retail, Wholesale & Distribution

KOJ Group + Zendesk: Speedy implementation, near immediate savings

Financial Services

DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space

Progility + Zendesk: Faster, simpler, more cost-effective support

Education

PassMeFast + Zendesk: On the road to driving success

Corporate Services

Carousell expands with multilingual self-service

Financial Services

Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access

Retail, Wholesale & Distribution

Non-Profits & Associations

Education

Khan Academy + Zendesk: Helping remote learners during a global pandemic

Retail, Wholesale & Distribution

Impossible Foods taps Zendesk to help grow business with limited resources

Consumer Services

MakeSpace + Zendesk: Partnering to make storage a snap

Technology

Plesk + Zendesk: Advanced self-service for exceptional CX

Retail, Wholesale & Distribution

Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel

Financial Services

Zendesk for Financial Services: EBP and Flywire

Zendesk for Gaming: White Hat, Discord, Riot Games, and Wargaming

Education

University of Louisville + Zendesk + BrainSell: Customer care with data-backed confidence

Education

Thinkific sees instant ROI with migration to Zendesk CX

Travel & Hospitality

AVE Living + Zendesk: User-friendly, data-driven, targeted selling

Internet & Mobile

Discord uses CX automation and self-service to scale globally

Technology

Wavy + Zendesk: Unifying the customer journey across Sales and Support

Technology

Qumu + Zendesk: Award-winning teamwork retains 90%+ of customers

Internet & Mobile

Github swaps homegrown system for Zendesk's integrated support hub

Non-Profits & Associations

Brandon Tidd + Zendesk: How one Luminary helps many

Internet & Mobile

Keep Calm and Support On

Education

Supporting learning with free platform access and quick help

Media & Entertainment

Keeping people connected during quarantine

ROI of Zendesk

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

1-Stop Connections elevates its customer experience with Zendesk

Retail, Wholesale & Distribution

Missouri Star Quilt Company uses data for personalized customer experiences

Transportation

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

Corporate Services

Printful taps Zendesk innovation to prep for global growth

Retail, Wholesale & Distribution

Thrive scales smartly by leveraging Zendesk chat and self-service

Internet & Mobile

Delivering first-class support for European SMBs with Sendcloud

Retail, Wholesale & Distribution

Feed. delivers proactive, revenue generating support with Zendesk

Technology

Through rapid growth, Yext’s customer support evolves to meet and anticipate its clients’ needs

Corporate Services

Website giant Automattic pioneers distributed workforce CX

Internet & Mobile

Fast-growing Bolt goes from data blind to data driven with Zendesk

Retail, Wholesale & Distribution

Bukalapak + Zendesk: An Ecommerce Evolution

Consumer Services

Olala Homes rivals global competitors with Zendesk technology

Healthcare

Life Fitness and Zendesk join forces to create a unified, global B2B experience

Financial Services

Nubank empowers the customer experience team to create “WoW” service

ROI of Zendesk

Gympass scales with Zendesk and sees 20% increase in productivity

Internet & Mobile

No trading on a great customer experience: How Trade Me puts its customers first

Media & Entertainment

Infinity + Zendesk: Pampering film aficionados of Italy

Retail, Wholesale & Distribution

Fast growth, fast resolution times: How Showpo is scaling support with Zendesk

Internet & Mobile

Shipstation + Zendesk: Leveraging excellent customer experience to help companies grow

Retail, Wholesale & Distribution

Faberlic moves 10x faster by bringing support under one solution

Energy & Utilities

Wargaming conquers its KPIs with consolidated support and integrations

Internet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk

Retail, Wholesale & Distribution

Accent Group + Zendesk: Customer focused care across 13 brands

Healthcare

mySugr delivers personalized diabetes expertise with Zendesk

Internet & Mobile

CDNetworks cuts customer inquiries in half with Zendesk Support

Healthcare

One Medical uses Zendesk's cutting-edge CX to improve productivity and compliance

Retail, Wholesale & Distribution

Windows Outfitters TWO gets sales clarity with Zendesk Sell

Transportation

STAjets transforms its sales operations with Zendesk Sell

Internet & Mobile

Dom & Tom gets process-driven with Zendesk Sell

Energy & Utilities

Simpleray creates a customized, data-driven sales process with Zendesk Sell

Internet & Mobile

JetBrains develops custom support for its developer community

Internet & Mobile

leboncoin deals in exceptional customer experiences

Financial Services

Better service, better products: How Zendesk helps iCard grow its customer base

Healthcare

Zendesk helps Veeva handle 35K tickets each month

Internet & Mobile

From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk

ROI of Zendesk

Zendesk omnichannel support brings major efficiency gains for Micro Center

Retail, Wholesale & Distribution

KEEN puts its best foot forward with customers and partners

Internet & Mobile

CCI Systems turns to Zendesk to keep customers connected

Energy & Utilities

No time for downtime—Weatherford uses Zendesk to keep oilfield operations running

Internet & Mobile

LINE MOBILE’s digital-first support passes savings on to customers

Internet & Mobile

The best marketing is a great customer experience

Internet & Mobile

Unleashed expands omnichannel support, brand by brand

Internet & Mobile

Squarespace builds a stellar customer journey for millions

Healthcare

Omada Health taps Zendesk for internal and external support

Healthcare

Fullscript + Zendesk: Enviable CSAT scores with omnichannel support

Technology

Omnichannel customer support that’s on time, and on budget

ROI of Zendesk

LimeBike scales through high-growth cycles with Zendesk

Manufacturing & Resources

Ingersoll Rand sends CSAT soaring with self-service

Internet & Mobile

Accelerating sales cycles and support with Zendesk and Tray.io

Energy & Utilities

amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

Financial Services

With Zendesk, agents focus on the customer, not the software

Media & Entertainment

Big Fish Games reduces wait time by 16% with Zendesk self-service

Telecommunications

Circles.Life + Zendesk: New markets, same superb support

Technology

Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

Retail, Wholesale & Distribution

OLX + Zendesk: Massive reduction in global ticket volume with self-service

Non-Profits & Associations

The Salvation Army's IT team delivers scalable support with 99% CSAT

Internet & Mobile

Riot Games pairs custom apps with Zendesk AI and spikes deflection rates with bot

Government

State of Tennessee + Zendesk: Seamless citizen support

Internet & Mobile

GoFundMe strives for uber-fast first response times

Financial Services

Lincoln Investment replaces 18 separate help desks with Zendesk

Media & Entertainment

Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution

Internet & Mobile

Carsales finds more agility, better data and 30:1 deflection by moving to Zendesk

Internet & Mobile

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

Financial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

Internet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

Travel & Hospitality

Minor Hotels globally scales and improves response time using Zendesk live chat

Media & Entertainment

NYX Gaming offers omnichannel customer service with Zendesk

Financial Services

Monese improved its FRT by 59% with a Zendesk solution

Non-Profits & Associations

ACLU finds new efficiency and help protecting donor data with Zendesk CX

Retail, Wholesale & Distribution

Lightspeed sees cost savings and new efficiencies with Zendesk

Retail, Wholesale & Distribution

NatureBox decreased phone volume 60% with Zendesk Chat

Financial Services

cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

Consumer Services

Uber + Zendesk: Scaling through millions of trips since 2010

Internet & Mobile

Evernote sees a 17% drop in ticket volume with a newly configured help center

Internet & Mobile

BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

Financial Services

Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five

Retail, Wholesale & Distribution

The PAS Group uses Zendesk live chat to help drive 39% more online sales

Education

Udemy scales global support for 14M users

Internet & Mobile

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

Telecommunications

Play Telecom loves Zendesk Support's ease of use

Technology

PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

Media & Entertainment

With Zendesk Support, Fairfax media reduced cost by 25%

Internet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups

Media & Entertainment

Serato + Zendesk: Fast, multi-channel support for the passionate DJ crowd

Media & Entertainment

The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert-goers

Retail, Wholesale & Distribution

Zendesk + GHD: Great hair days call for great support

Internet & Mobile

Movile adopted Zendesk Support to scale their customer service

Financial Services

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

Retail, Wholesale & Distribution

Tesco offers seamless support to its 460,000 employees

Education

The TechOps team at USC Annenberg School for Communication and Journalism maintains a CSAT of 98%

Internet & Mobile

With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)

Internet & Mobile

Slack + Zendesk: A human approach to bringing people together, at scale

Technology

Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support

Education

Coursera recognized Zendesk Support as a system they could grow with

Technology

Xero handles hypergrowth and high ticket volume with Zendesk

Consumer Services

Medidata replaces six internal systems with Zendesk centralized support

Internet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth

Retail, Wholesale & Distribution

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

Internet & Mobile

InVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API

Retail, Wholesale & Distribution

See how Fiverr uses Zendesk Support to serve its thriving marketplace

Media & Entertainment

See how Animoto leveraged light agents and a knowledge base to scale support

Internet & Mobile

Box sees positive CX results from Zendesk's API and Apps Framework

Retail, Wholesale & Distribution

Groupon + Zendesk: Scaling support for global business

ROI of Zendesk

FCC saving taxpayers 85% with Zendesk CX solution

Government

The team uses the Support mobile app to manage tickets remotely

Government

The City of Hampton uses Zendesk Support to Increase internal engagement

Non-Profits & Associations

Supporting the world's largest online fundraising community with Zendesk Support

Non-Profits & Associations

Using Zendesk Guide to redefine the user experience

Education

Nottingham Trent University transforms IT process with Zendesk CX

Internet & Mobile

Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base

Media & Entertainment

JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase

Education

Automatic routing in Zendesk Support eliminated hours of work

Internet & Mobile

OpenTable serves up seamless global support with Zendesk + Jira

Healthcare

The Royal Children's Hospital provides faster internal support

Internet & Mobile

VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume

Internet & Mobile

Xerox streamlines internal workflows to support 140K employees

Technology

Learn how Zuora's beating the industry benchmark with their multichannel support

Internet & Mobile

Zendesk Support empowered Zoosk's agents and doubled their productivity

Retail, Wholesale & Distribution

First response time to 250 stores improved by 73%

Education

Wintec drives 97% customer satisfaction across multiple departments

Government

NHS sees time and cost savings for invoicing process with Zendesk

Telecommunications

Vodafone uses Zendesk to support 15K employees

Media & Entertainment

With Zendesk Support, LJ Hooker earns a 99% satisfaction rating

Media & Entertainment

Zendesk Talk helps Adslot maintain 95% customer satisfaction

Retail, Wholesale & Distribution

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

Retail, Wholesale & Distribution

AllSaints saw a 14-point NPS® increase over 12 months

Internet & Mobile

Edmunds tackles 50% of CX volume with personalized chat

Telecommunications

Sure relies on Zendesk's mobile apps for seamless support

Retail, Wholesale & Distribution

Using NPS® to engage with customers has resulted in a 98% CSAT rating

Education

Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on the go

Corporate Services

UTi's HR team utilizes custom analytics in Zendesk Support to earn a 98% satisfaction rating

Media & Entertainment

Adroll + Zendesk: cutting first reply times in half with Zendesk Support

Internet & Mobile

Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

Internet & Mobile

Support insights allow WePay to provide fast service and raise satisfaction

Consumer Services

Redfin improves efficiency and CSAT by deploying Zendesk across 11+ teams