Customer service skills you need

Customer service skills you need

March 5, 2014
Customer service skills you need

Today’s customer service involves much more than a conversation on the phone. For the past few years, web, email, chat, and social media have been important channels for customers.

Soft skills normally associated with phone support, such as empathy, the ability to “read” a customer’s emotional state, social graces, communication, and friendliness remain important. But additional skills for newer channels need to be developed to make these channels equally— or, if they prefer, more— viable choices for customers.

This guide will help you navigate soft skills needed for each channel, including:

  • 電話
  • Email/Support Tickets
  • Chat
  • 社群媒體

Read the guide: Customer Service Skills You Need



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