Article | 3 min read

Zendesk integrations: kicking apps and taking names

Last updated September 26, 2014

You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new integrations that will make you forget all about that dumb season we call “summer.”

inContact CTI
inContact is the cloud contact center software leader, helping organizations around the globe create high-quality customer experiences. The inContact CTI App for Zendesk brings the inContact Agent console into Zendesk itself to blend both services together seamlessly. Automatically create new Zendesk tickets when a call is answered, transfer your calls to another agent, generate profiles for first-time callers, and set your availability in case you step away from the phone; all without ever having to leave your Zendesk account.

GotoAssist Remote Support
One of the most popular screen-sharing tools available, GotoAssist Remote Support allows you to seamlessly start a fast and secure screen-sharing session from within your Zendesk ticket. After you finish the session, your notes and recording are automatically pulled into the ticket for record keeping and training purposes. Help raise productivity with your team and give faster, superior support using GotoAssist Remote Support.

Kevy provides a simple, cloud-based integration tool that helps you move data between your different cloud services. Easily create connections between many popular applications, including Zendesk, Bronto, Volution, 3dcart, Hubpost, Marketo, and more to move the information you need to the system you want. Spend more time focusing on your core business and less time maintaining data.

Tropical helps you build customer lists across the different cloud-based services you use to more intelligently segment your users. Combine all data from your sales, help desk, and marketing apps into a single customer overview, and use this information to send more personalized emails, helping you gain a better understanding of your customer’s engagement.

VibeApp works inside Zendesk to deliver accurate and holistic data about the customer who creates the ticket. Whenever you view a Zendesk ticket, automatically look up social information from the public web about the ticket requester to help you learn more about who you are helping.

Databox is a mobile intelligence platform with real-time performance insights. Connect to almost any data source, including Zendesk, to give you the metrics you need to make better business decisions, and view the data from any mobile device.

FormCrafts is an online drag-and-drop form builder for creating beautiful, intuitive forms that can feed directly into your Zendesk account as tickets. Don’t have any developer resources handy? Use FormCrafts to easily build a form you can host on your site and brand as your own. With its library of templates, it’s easy for your team to have a professional, beautiful submission form.

Mapply is a full-featured store locator app that can be embedded into any website and accessed directly in your Zendesk account. Need to find the closest storefront to your customers location? Easily find it using Mapply and send a link to your customers.

Skorozvon is Zendesk’s first Russian voice partner to offer a beautiful CTI integration with their telephony platform. Easily generate tickets from inbound phone calls and track this information in Zendesk with this embedded soft-phone application, all without ever having to leave Zendesk.

WhitePages Caller ID
WhitePages Caller ID coupled with a telephony vendor of your choice gives you a powerful tool to know more about the customers who are calling in. Thanks to direct access to the largest and most accurate contact information database for people and businesses in North America, any time a Zendesk profile is created by your telephony vendor, you will instantly know who they are, and have that information copied into your Zendesk profile, providing you with the most personalized support experience possible.

See all of the integrations in our apps marketplace