Article

Spring ahead with new integrations

Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.

By Eric Shen, Technology Alliances Strategy and Operations Manager

Published March 30, 2022
Last updated March 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Microsoft Teams for Support

Microsoft Teams for Support (Support) helps resolve tickets faster, simplify employee workflows, and boost team performance. With this integration, view, create, and update Zendesk tickets from directly within Microsoft Teams. Collect details like issue description, internal notes, and attachments before agent handoff. Deploy Answer Bot in Teams to resolve commonly asked questions, only escalating to an agent for more complex issues. See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users.

Ultimate CS Automation Explorer

Ultimate CS Automation Explorer (Support) (Chat) helps you estimate your automation potential and discover the impact that AI could have on your customer support. Connect the CS Automation Explorer to your Zendesk CRM to receive a customized report that will help you understand your individual contact reasons, their potential for automation, and how well the automation will perform once you go live. Download your results in minutes and share it with your colleagues so you can make an informed and data-driven decision on how to best proceed with automation for your customer support team.

CloudTalk for Sell

CloudTalk for Sell (Sell) is an advanced technology stack for outbound calling and automation. Two-way synchronization of all your data means you can easily access client history on both the Zendesk and CloudTalk interfaces. CloudTalk’s Power dialer allows you to increase efficiency and the number of calls you can make. Easily create campaigns with call scripts and surveys, and let your agents focus on the prospects instead of filling out contact details. As soon as a call is made, your prospect’s Zendesk profile will pop up in CloudTalk’s interface. You can then easily browse through information about the prospect either before or during the call. After the call, all relevant information about the interaction is automatically logged into the caller’s customer profile. This includes call date, call duration, the assisting agent’s name, and a full recording of the call itself.

Vouch for Support

Vouch for Support (Support) helps reduce the back and forth associated with diagnosing support tickets by providing the opportunity for your customers to record their screen or camera and provide a video response asynchronously. Collect video responses and/or screen recordings as part of your support workflow. Recorder is completely browser-based and built mobile-first, allowing customers to record without the need to install any apps, plugins, or extensions. Control the questions, format, maximum duration, and more to help identify the issue faster. View complete transcripts from the video responses and screen recordings within Zendesk.

Additional apps added in March:

  • Admin Center (Support) shows Admin Center within Zendesk Support in the same browser tab for quick access to Admin Center from the navigation bar.
  • Help Center Manager (Support) lets you audit, export, duplicate articles, and fix broken links and images. Audit your articles in an Excel-like table automatically synced to your Zendesk account.
  • UserLock (Support) allows you to combine single sign-on (SSO) with multi-factor authentication (MFA) and session management for secure, frictionless access to network and cloud applications, like Zendesk.
  • Simple Whatsapp Sender (Support) is an app for Zendesk created by Be-Simple that allows agents to search for customers and send them a Whatsapp message, starting from a series of preset templates.
  • Consumidor.gov by Mediao Online (Support) helps you connect your requests handled from Consumidor.gov in Zendesk Support. Reply, interact, decline, list to-dos, and more with issues from Consumidor.gov while on Zendesk Support tickets.
  • Reclame Aqui by Media Online (Support) helps you connect your Reclame Aqui account to Zendesk Support. Reply to, request help, leave ratings, and list actions that you need help with directly from Zendesk Support tickets.

New themes added in March:

Delta is a Zendesk theme for easy reading, and it works excellent with documentation. It's perfect for tutorials or step-by-step articles and guides.

Rome is a clean and highly customizable theme. Highlight key information on the homepage and style the theme to match your brand without editing the code.

Jakarta features tabs inside the hero unit displaying the search bar, custom blocks, and video blocks. As with our other themes, this theme comes loaded with all great features allowing customization without coding.

Ogoth is a fully responsive Zendesk Guide Help Center Theme. It can be used by all organizations: Technology, Education, Tour and Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit-Companies, Businesses, or Organizations.

Kabray is another fully responsive Zendesk Guide Help Center Theme. It can be used by all organizations: Technology, Education, Tour and Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit-Companies, Businesses, or Organizations.

To view the full list of incoming apps, follow our weekly release notes.

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