Admin Tips

文章

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…

最新故事

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA 文章

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Tip of the week: A guide to Help Center for Web Portal users 文章

Tip of the week: A guide to Help Center for Web Portal users

This Zendesk Tip of the Week will help you transition from Web Portal to Help Center

Community Tip: How to set a reminder on a ticket 文章

Community Tip: How to set a reminder on a ticket

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…

Tip of the week: Markdown embedded images 文章

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want…

Play nicely in the ticket queue using the Play button or Guided mode 文章

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack 文章

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…

So you want to build an app? 文章

So you want to build an app?

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…

Community Tip: Include end-user browser information via Help Center 文章

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…