Agent tips
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Article Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
Article S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Article Tip Of The Week: Understanding Trigger Conditions
There are two types of conditions available in Zendesk – all conditions and any conditions –…
Article Tip of the Week: Saving Time with Mail API Commands
My, how times have changed! We’ve updated our Mail API a lot since this was posted.…
Article Tip of the Week: Automatic Ticket Tagging
Tags are one of the most powerful tools in Zendesk. With them you can load your…
Tip of the Week: How to Avoid Agent Collision
You’ve probably seen this scenario before. You’re working on a ticket, selecting the relevant fields, making…
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
Tip of the Week: Escalating Your Tickets With Groups
Please visit this article for the most up to date version of this tip: Escalating Your…
Article Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…