Latest stories Page 12
Use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
When a refugee arrives in a new country their material belongings may be few, but they…
What customers want and what they get might not always align, but the stakes are getting…
ERP and CRM systems can take your business to the next level. Learn what they are and how they can work together to improve processes.
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
A sales funnel refers to the cumulative steps a potential buyer takes to convert and become a customer. Here’s how it works.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.