Latest stories Page 13
The ultimate guide to customer service: what it is, why it's important, and tips for improving it.
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
Motivating sales teams month after month is no easy task. Here are 15 ideas that’ll boost your team’s performance.
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
Learn more about customer retention software and how it can help your business provide awesome customer experiences.
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Personal finance is so important to consumers that more than a third of Americans review their…
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
With more customers buying online than ever before, customer service is now a key differentiator in…
Save time for your customers and agents with enterprise chatbots.
Whether you’re in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Last year, meeting up with friends looked a lot different. With everyone stuck at home during…
Companies have put customer service at the top of their priority lists, and with good reason.…
Figuring out how to generate leads is almost as hard as converting them. The right lead generation strategy will help you pack your sales pipeline with high-quality leads.
What if Zendesk, the champions of customer service, changed the world?