Latest stories Page 15
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.
Cross-selling can deepen your customer relationships, but only if you deliver real value.
To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
Online customer service is the process of answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. Here are tips for good online customer service.
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
If you’re working in customer service, then you know your customers better than anyone else at…
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.
A growing number of customers today prefer interacting with chatbots over live agents. Learn how to leverage conversational AI to improve your customer support efforts.
Why Zendesk adopted food insecurity as an area of focus in 2021.
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…