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Change management communications: 6-step guide Article

Change management communications: 6-step guide

Learn how to communicate effectively and empathetically during times of organizational change

11 customer loyalty program examples that work Article

11 customer loyalty program examples that work

Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty

Shannon Weber on how to show up for others in hard times Article

Shannon Weber on how to show up for others in hard times

When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…

The top call center tips for beginners or experts Article

The top call center tips for beginners or experts

Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

All aboard the integration train Article

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in

The brave new world of virtual volunteering Article

The brave new world of virtual volunteering

The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…

Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl Article

Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl

Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis

5 steps to reducing friction in customer support Article

5 steps to reducing friction in customer support

The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.

4 basic principles of change management for successful organizational change Article

4 basic principles of change management for successful organizational change

Learn a few guiding principles of change management, so you can implement change faster and with less disruption

Guide to customer churn rate Article

Guide to customer churn rate

When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve

Building great customer experiences with Zendesk and AWS Article

Building great customer experiences with Zendesk and AWS

With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent

Bringing empathy to product design Article

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

Tips for boosting your average email open rate Article

Tips for boosting your average email open rate

Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success

4 customer engagement metrics and how to measure them Article

4 customer engagement metrics and how to measure them

By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement

What is change management? Article

What is change management?

Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.

Metrics & KPIs for measuring change management, according to 2 change leaders Article

Metrics & KPIs for measuring change management, according to 2 change leaders

Your guide to change management metrics and KPIs.

How to build an email list Article

How to build an email list

Knowing how to build an email list is essential before you can use one to build relationships with customers.

Make a change management plan: the expert’s guide to how and why Article

Make a change management plan: the expert’s guide to how and why

Learn why change management matters to employee morale and successful business changes

Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention