Latest stories Page 17
Learn how to communicate effectively and empathetically during times of organizational change
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
There’s never been a better time to understand our customers. We have access to gazillions of…
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Your guide to change management metrics and KPIs.
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention