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Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.
Create a strong sales team for your business to drive revenue and accelerate growth.
Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.
Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.
The break-even point is a major inflection point in every business and sales organization. Here’s what it is and how to figure it out.
Establish customer rapport to create stronger connections with your audience and improve retention.
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.
Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.
The value chain gives you the tools to maximize your company’s value and profit margin by evaluating all business activities.
Opportunity management is the process of tracking sales opportunities as they move through the pipeline. Here’s everything you need to know before you start.
Use ACV to measure and understand the worth of your customer contracts.
Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.
Interested in becoming a sales engineer? Here’s everything you need to know before pursuing this career path.
As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.
Understand business development so you know what your BD department does and how to best use their skills.