Zendesk Benchmark research

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SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

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5 biggest gaps in customer service for midsize companies 文章

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

5 biggest gaps in customer service for small businesses 文章

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

The Zendesk Benchmark: customer experience trends how-to guide 文章

The Zendesk Benchmark: customer experience trends how-to guide

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…

Zendesk 基準:2019 年客戶體驗趨勢 文章

Zendesk 基準:2019 年客戶體驗趨勢

Get your personalized Customer Support Performance Report Card here. Your customers are comparing you to the…

全通路支援操作指南 文章

全通路支援操作指南

An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…

Zendesk 基準:快速增長的數位原住民如何創新與擴容 文章

Zendesk 基準:快速增長的數位原住民如何創新與擴容

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…

Zendesk 基準:知名企業如何運用數位轉型取得成功 文章

Zendesk 基準:知名企業如何運用數位轉型取得成功

When customers speak with companies, they want to do so with the same digital channels they…

全通路支援的投資報酬率個案 文章

全通路支援的投資報酬率個案

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…