客戶體驗

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Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

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Become a CX Champion—Best practices for you and your team 文章

Become a CX Champion—Best practices for you and your team

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

Customer experience management advice from the pros 文章

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

How to immediately improve your customer experience in 5 simple ways 文章

How to immediately improve your customer experience in 5 simple ways

Experts share the CX strategies that make a real difference.

A business’s guide to customer reviews 文章

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to build and scale your customer onboarding process 文章

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

Make your company more customer service-oriented: 5 key steps and 4 examples 文章

Make your company more customer service-oriented: 5 key steps and 4 examples

If you want customers to be loyal to you, you have to start putting them first.

Improve customer relationships with customer experience 文章

Improve customer relationships with customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…