Call centre software
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Article Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
White Paper Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
Article 12 call center metrics to track (and how to improve them)
Call centers play a key role in creating great customer experiences. Track these key call center metrics to measure performance and achieve customer service success.
Article Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Article Delivering high-impact phone support, featuring DonorsChoose
Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…
White Paper How to Conquer Your Fear of Phone Support
Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…