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When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

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What is call center software? 文章

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk 文章

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

5 skills that make your customer service resume stand out 文章

5 skills that make your customer service resume stand out

Top things hiring managers look for in a customer service resume

9 ticketing system tips for outstanding customer service 文章

9 ticketing system tips for outstanding customer service

Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency

Building the best mobile customer experience — do I need an app? 文章

Building the best mobile customer experience — do I need an app?

Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media

What is a help desk? 文章

What is a help desk?

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant 白皮書

Gartner 針對 CRM 客戶互動中心的 2020 Magic Quadrant

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Content management vs knowledge management 文章

Content management vs knowledge management

The real differences between content management vs knowledge management—spoiler alert, scaling businesses need both