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Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
Collect and leverage Voice of Customer feedback to improve your company’s CX.
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
How startups can leverage customer feedback to build better relationships
If you want to provide optimal support, you need to focus on your agents and what they need
It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?
When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance
Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it
What can an NPS survey tells you about your customer experience?
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…
Customer feedback is important, but what you do with that feedback is even more important. Here’s…
Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…