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Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

How Bark disrupted pet retail with a great customer experience…for dogs Article

How Bark disrupted pet retail with a great customer experience…for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

How Brooklinen woke up the bedding industry by going direct-to-consumer Article

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis Article

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

How Sephora created a futuristic, omnichannel customer experience Article

How Sephora created a futuristic, omnichannel customer experience

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Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Introducing Repeat Customer: A podcast about delivering excellent CX Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

How to create a customer experience strategy Article

How to create a customer experience strategy

Use a customer experience strategy to consistently create positive experiences that resonate with your audience.

Customer service: turning transactions into relationships White Paper

Customer service: turning transactions into relationships

Customer service has never been easy. Over the years it has only become more complex and…

Forrester’s Predictions 2016: The eCommerce Gap Widens Article

Forrester’s Predictions 2016: The eCommerce Gap Widens

As anyone who’s ever developed or marketed a website knows, the Internet can be both a…

Bright Ideas: Retail Customer Stories Article

Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

How to collect and use Net Promoter Score® data in 2022 Article

How to collect and use Net Promoter Score® data in 2022

Leverage Net Promoter Score® data to enhance the customer experience and boost your bottom line.

Customer service management: Key benefits and strategies Article

Customer service management: Key benefits and strategies

Get customer service management right to improve employee retention and customer loyalty.

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How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

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Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…

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7 Effective Keys to Transforming the Customer Experience

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The Cult of the Customer – Turning Customers into Evangelists

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3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

Best in practice: what works in customer service Infographic

Best in practice: what works in customer service

Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…