Client loyalty
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White Paper Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
Article How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
Article How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Article How Sephora created a futuristic, omnichannel customer experience
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Article Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
Article Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Article How to create a customer experience strategy
Use a customer experience strategy to consistently create positive experiences that resonate with your audience.
White Paper Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
Article Forrester’s Predictions 2016: The eCommerce Gap Widens
As anyone who’s ever developed or marketed a website knows, the Internet can be both a…
Article Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article How to collect and use Net Promoter Score® data in 2022
Leverage Net Promoter Score® data to enhance the customer experience and boost your bottom line.
Article Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
How to Defuse Even the Worst Customer Situations
The most difficult customer service situations demand more of customer service agents than just good intentions…
Going Beyond Support with Customer Engagement
As your customer base grows, there comes a time when you need to engage your customers…
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…
3 customer service lessons from Disney
Providing the world-class service Disney theme park is known for is not simply a matter of…
Infographic Best in practice: what works in customer service
Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…