Latest stories Page 2
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.
A customer-centric business model puts customers in focus. Learn the advantages of being customer-centric and how to build a more customer-centric culture.
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
No matter how much time you spend delivering good customer service, it’s important to remember you…
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…
Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does
Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…
Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Support is often geared to the needs and capabilities of a company. It's time to put the customer first.
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
Customer journey mapping helps a business understand the customer experience and meet customer needs at every touchpoint