客戶滿意度

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Service recovery guide: 6 steps to build your service recovery program 文章

Service recovery guide: 6 steps to build your service recovery program

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

What is customer relationship marketing? And how it differs from CRM 文章

What is customer relationship marketing? And how it differs from CRM

The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!

5 types of customers and what they need 文章

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

Internal customer service: How to improve the employee experience 文章

Internal customer service: How to improve the employee experience

Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…

The importance of customer experience 白皮書

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Customer experience management: why it matters Guide

Customer experience management: why it matters

The customer experience (CX), in broad terms, means every interaction a customer has with a company…

人工智慧如何改善客戶體驗 圖解資訊

人工智慧如何改善客戶體驗

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Are customer surveys effective? 文章

Are customer surveys effective?

How you can learn from customer surveys—without overwhelming customers with them.

Quantifying the business impact of customer service in Australia 白皮書

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Customer effort: Work it, so your agents and customers don’t have to 文章

Customer effort: Work it, so your agents and customers don’t have to

iTunes grew from a simple idea: if you make it easy for people to buy and…

Keep video gamers happy with these 4 customer service tools Guide

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Employee Satisfaction Survey Guide Guide

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

Customer Experience Guide Guide

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Key customer service objectives, according to 4 experts 文章

Key customer service objectives, according to 4 experts

我們請到客戶體驗專家,提出幾個重要客戶服務目標的範例。

Customer satisfaction surveys in Zendesk Support 視訊

Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Uncover the true value of your customer support organization 白皮書

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

Union+Webster: The value of conscious consumers 文章

Union+Webster: The value of conscious consumers

The common good is something we can (hopefully) all get behind. In an ideal world, everything…

Improve employee satisfaction in just a few clicks 文章

Improve employee satisfaction in just a few clicks

It’s an unspoken goal of all companies: attract the best workers you can and then keep…

Bright Ideas: Customer Stories 文章

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Predicting customer satisfaction helps prioritize interactions and prevent churn 文章

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…