Customer service software guide

Guide

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

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Zendesk 使對話式支援輕鬆無比 Guide

Zendesk 使對話式支援輕鬆無比

Depending on the size of your support operations, it might seem easier to stick with a…

Getting started with Sunshine Guide

Getting started with Sunshine

If you’ve ever called a company with a question, only to be bounced to different departments…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences

What is a support ticket? 文章

What is a support ticket?

Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?

The types of customer service you should know about Guide

The types of customer service you should know about

With so many different ways to offer customer service, whether it be via email, live chat,…

Why omnichannel support is no fairytale 白皮書

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…

實作世界一流的客戶服務解決方案 Guide

實作世界一流的客戶服務解決方案

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

Meet Zendesk Explore – Americas 文章

Meet Zendesk Explore – Americas

Think about how much valuable data is generated by just a handful of customer service interactions.…