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You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

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4 ways Zendesk can make your life easier ASAP 文章

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

What is IVR, and how does it improve the customer support experience? 文章

What is IVR, and how does it improve the customer support experience?

IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

An overview of apps for startups 文章

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

3 hidden costs of Freshdesk: Why low license fees can be deceptive 文章

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

Chasing unicorns: How the most successful startups handle CX 文章

Chasing unicorns: How the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

5 key things to consider when evaluating a messaging partner 文章

5 key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

What everyone should know about integrated phone support 文章

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations