You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations