Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Looking to rise above the competition? Here’s how to create a winning call center resume that sets you apart from other candidates.
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Learn how to communicate effectively and empathetically during times of organizational change
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Your guide to change management metrics and KPIs.
Learn why change management matters to employee morale and successful business changes
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Designing a support experience that enables you to have natural conversations with your customers regardless of…
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
We collected some customer service quotes to look to when the going gets tough