Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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5 ways to use a CRM to boost your business Article

5 ways to use a CRM to boost your business

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

What is a customer portal? Benefits, features, & why you need one Article

What is a customer portal? Benefits, features, & why you need one

As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus

What is automated customer service? A guide to success Article

What is automated customer service? A guide to success

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

10 common CRM problems and how to fix them Article

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects

7 questions every small business should ask when looking for a CRM Article

7 questions every small business should ask when looking for a CRM

Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together

3 reasons support leaders can benefit from a sales CRM Article

3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

How to save time with customer service email templates Article

How to save time with customer service email templates

With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale

Email support software 101: A beginner’s guide Article

Email support software 101: A beginner’s guide

Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.

7 tips to avoid common pitfalls with AI in customer service Article

7 tips to avoid common pitfalls with AI in customer service

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

Internal collaboration: why and how to prioritize teamwork first Article

Internal collaboration: why and how to prioritize teamwork first

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

The 4 most important ways software impacts your customer experience Article

The 4 most important ways software impacts your customer experience

Customers may not be interested in your customer experience software – but your company absolutely should be

6 productivity tips for customer support agents Article

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

New apps to be thankful for Article

New apps to be thankful for

We're closing out November with some great new apps

Lights, camera, integration Article

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations

What is service recovery? Steps, examples & importance Article

What is service recovery? Steps, examples & importance

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

9 best forum software for building an online community in 2022 Article

9 best forum software for building an online community in 2022

Choose the right forum software for your business to create a successful online community and boost customer engagement.

The latest integrations have arrived Article

The latest integrations have arrived

We're wrapping up summer and preparing for fall with some brand new integrations

Optimize your support solution: a checklist Article

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

A guide to issue trackers (+3 best issue tracking software) Article

A guide to issue trackers (+3 best issue tracking software)

An issue tracker is the all-in-one solution for streamlining your customer service experience.