Guide
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Guide Olala Homes scales its rental property business with Zendesk Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
Guide Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means it’s…
Guide How Sendcloud scaled smartly as it faced exponential growth
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
Guide Feed. provides proactive, customer-pleasing support with Zendesk
Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction
Guide Why a good employee experience is the backbone of good customer experience
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Guide Let’s get conversational: 9 ways to transform your CX with messaging
Did you know that nearly 75% of customers expect conversational experiences when interacting with brands? For…
Guide Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stick with a…
Guide Getting started with Sunshine™
If you’ve ever called a company with a question, only to be bounced to different departments…
Guide How to grow your business through customer relationships in 2020
There are a number of generic ways to grow a small business, such as managing your…
Guide A guide to mobile CRM
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Guide The secret to a better CX: an improved agent experience
65% of customers say they expect customer service to be faster than it was 5 years…
Guide How 8 companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Guide 5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
Guide Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
Guide Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…
Guide Getting started with Zendesk Explore—your guide to customer analytics
Our guide to getting started with Zendesk Explore will help you set up and make the…
Guide Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
Guide Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
Guide Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
White Paper Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…