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The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

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The best forum software for creating an online community 文章

The best forum software for creating an online community

What is the best forum software? Read on to find out.

3 ways customer feedback software can improve the customer experience 文章

3 ways customer feedback software can improve the customer experience

What is customer feedback software? Imagine a magical place where you can see and have insight…

Scalable self-service support: tailor-made for every company Guide

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Zendesk Guide 入門:策略與最佳實務 Guide

Zendesk Guide 入門:策略與最佳實務

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

瞭解 Answer Bot 視訊

瞭解 Answer Bot

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

自助服務的價值 Guide

自助服務的價值

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

Zendesk 客服中心 視訊

Zendesk 客服中心

6 條秘訣打造欣欣向榮的客服中心 白皮書

6 條秘訣打造欣欣向榮的客服中心

Customers want to help themselves. They are more technically savvy than ever and have come to…