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What is a chatbot and how can it improve customer service?

The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers

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What is a help desk? 文章

What is a help desk?

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

最佳商業論壇軟體 白皮書

最佳商業論壇軟體

Choosing the right forum software for your business is straightforward when you have the right resources.…

3 ways customer feedback software can improve the customer experience 文章

3 ways customer feedback software can improve the customer experience

What is customer feedback software? Imagine a magical place where you can see and have insight…

Scalable self-service support: tailor-made for every company Guide

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Zendesk Guide 入門:策略與最佳實務 Guide

Zendesk Guide 入門:策略與最佳實務

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

瞭解 Answer Bot 視訊

瞭解 Answer Bot

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

自助服務的價值 Guide

自助服務的價值

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

Zendesk 客服中心 視訊

Zendesk 客服中心