客服中心軟體

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What is a help desk?

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

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最佳商業論壇軟體 白皮書

最佳商業論壇軟體

Choosing the right forum software for your business is straightforward when you have the right resources.…

3 ways customer feedback software can improve the customer experience 文章

3 ways customer feedback software can improve the customer experience

What is customer feedback software? Imagine a magical place where you can see and have insight…

Scalable self-service support: tailor-made for every company Guide

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Zendesk Guide 入門:策略與最佳實務 Guide

Zendesk Guide 入門:策略與最佳實務

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

How to Deliver Best-in-Class Customer Self-Service – Americas 文章

How to Deliver Best-in-Class Customer Self-Service – Americas

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific 文章

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How to Deliver Best-in-Class Customer Self-Service – Europe 文章

How to Deliver Best-in-Class Customer Self-Service – Europe

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

瞭解 Answer Bot 視訊

瞭解 Answer Bot

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…