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圖解資訊

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

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4 steps to optimize your customer service technology 圖解資訊

4 steps to optimize your customer service technology

Implementing your technology solution is a major milestone—and just the first step in a journey. As…

Meet your customers anywhere. Go omnichannel. 圖解資訊

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

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The 5 step sales process road map (infographic)

Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.

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使客戶能運用人工智慧進行自助服務

With the variety of ways that customers reach out for support—like via email, calling over the…

Your guide to the wonder years of knowledge management 圖解資訊

Your guide to the wonder years of knowledge management

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…

5 fun facts about omnichannel support 圖解資訊

5 fun facts about omnichannel support

Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…

什麼是糟糕的客戶服務? 圖解資訊

什麼是糟糕的客戶服務?

When customers have a bad customer service experience, they are often quick to ensure that other…

人工智慧如何改善客戶體驗 圖解資訊

人工智慧如何改善客戶體驗

What do artificial intelligence and customer experience share in common? It’s that both are bound to…