When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Your guide to change management metrics and KPIs.
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers
Make sure your message is well-received by your customers with these tips
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…