When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides
Good customer service is quickly becoming a core value to companies and has never been more…
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Customer empathy is the ability to see things from the customer's perspective. Walking a mile in customers' shoes has bigtime business value.
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
Reaching desired revenue targets and growing the company’s bottom line is just another day at the…
65% of customers say they expect customer service to be faster than it was 5 years…
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
What is the best forum software? Read on to find out.
As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
How India’s largest crowdfunding platform doubled donations with WhatsApp