Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 20
Guide How 8 companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Article 3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…
Article Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Article The 3-step process for better agent training
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how
White Paper Why enterprise companies’ employees need help desk software
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
Infographic 4 steps to optimize your customer service technology
Implementing your technology solution is a major milestone—and just the first step in a journey. As…
Article How to improve agent productivity for a better CX
As your business grows, the complexity of providing customer service grows as well. You have more…
White Paper Why inbound call centers are more relevant than ever
A customer in a deli pops their debit card into the machine for the fifth time.…
White Paper What is an issue tracker?
Software development is complicated—even the most highly skilled software engineers in the world write code that…
Infographic Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…
Article The paradox of channel choice
It’s good to offer all support channels, but not all the time, and not everywhere
Article 5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article The cure for support stagnation? A new integration
We’re closing out July with some great new integrations
Article Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
Article Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Guide How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Guide How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
Article Beyond “buy 10 get one free”: What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Article Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Guide 5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…