Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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3 ways to provide an AI customer experience Article

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

What customer first really means Article

What customer first really means

Customer first means business success. Here's how.

Customer dissatisfaction: A guide to handling difficult customers Article

Customer dissatisfaction: A guide to handling difficult customers

Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.

11 inspiring Contact Us page examples (+ templates to make your own) Article

11 inspiring Contact Us page examples (+ templates to make your own)

Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

What is customer lifecycle management? Article

What is customer lifecycle management?

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

8 ways to adopt and grow a customer service mindset Article

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.

The gift of new integrations Article

The gift of new integrations

It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

Top ways to drive collaboration between support and development teams Article

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

Customer trust: Definition, importance, and 5 ways to gain it Article

Customer trust: Definition, importance, and 5 ways to gain it

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.

Travel chatbots: Top examples that travelers and businesses love Article

Travel chatbots: Top examples that travelers and businesses love

As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.

8 alternatives and synonyms for “happy to help” Article

8 alternatives and synonyms for “happy to help”

Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.

How to build customer intelligence (and why you should) Article

How to build customer intelligence (and why you should)

Today’s consumers expect personalized experiences, and in order to deliver, brands need customer intelligence. Here’s how to get it and what to do with it.

Customer success vs. customer experience: What’s the difference? Article

Customer success vs. customer experience: What’s the difference?

Customer success vs. customer experience—what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

Integrations to be thankful for Article

Integrations to be thankful for

Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.

What skills and metrics CX teams need in ecommerce: An analysis Article

What skills and metrics CX teams need in ecommerce: An analysis

The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?

Google Business Messages: 3 best practices for customer service teams Article

Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

How to use Apple Messages for Business for customer service Article

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

Freshly picked integrations Article

Freshly picked integrations

Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.

Report: The State of CX Maturity among SMBs of North America White Paper

Report: The State of CX Maturity among SMBs of North America

Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.

Report: The State of CX Maturity Among Midsize and Enterprise Companies of North America White Paper

Report: The State of CX Maturity Among Midsize and Enterprise Companies of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.