Latest stories Page 2
Q&A with Chatdesk: How to make the holiday season a CX success
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Startup Central — Telling the customer journey story with data
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Startup Central — The human guide to leading remote teams
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Startup Central — How CodeSignal is removing bias from the hiring process
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
Beginner’s guide to the sales process for startups
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
What do successful startups have in common? They prioritize CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Startup Central — Tips for leading with compassion with Bunch.ai and monday.com
How managers can lead with compassion during difficult times.
Startup Central — How to stay connected to your customers with Digit, Fandom, and Lever
In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.
Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi
I had the pleasure to sit down with Moe AlKadi, co-founder and CEO of Sibly, and…
Startup Central: How customers can be your way into YC
Lessons from a YC partner on how customers can help you stand out.
How to build a brand that will evolve with your business
You’ve landed on the Big Idea, or at least that’s what you and your fellow sleep-deprived…
More than metrics: What VCs are looking for in a SaaS startup
Most startups are hungry for investment from venture capitalists (VCs)—for the funds, but also for their…
Is it time for your startup to form a customer advisory board?
A customer advisory board (CAB) is a highly specific animal, with a focused, strategic reason for…
The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
The startup spouse: a view from the other side of bed
Over half a million people become entrepreneurs in the United States each month. That’s a lot…
9 questions to ask before starting up with coworkers
It may seem natural to start up a business with a colleague. You already know each…