Ticketing system
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Article Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
Article The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
Article Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Article Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
Article What language barrier? 3 tips for providing multilingual customer support
Excellent customer support is at the core of any successful operation. In our fast-paced, online world,…
Article 4 steps to uncovering the right metrics for customer service
Businesses are often surrounded by more data than they can handle. The trick is figuring out…
Article 7 signs you need expert implementation help
Many growing companies get to a point where they realise they need a better help desk…
Article Tip of the week: streamline support using problem and incident tickets
For support agents it might be routine to answer an incoming question, solve a ticket, and…
Article Denver Broncos’ Big Offseason Changes
It’s been a heck of an offseason for the Denver Broncos. On the heels of last…
Article February integrations: email and IT management
This month at Zendesk, we’ve been hard at work on a variety of integrations to help…
Article Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
Article Tip of the Week: Turn Tickets into Prewritten Responses with Macros
This blog post is a little old. For the most up to date info, read our…
Article Sandbox: A safe environment for testing out new configurations and features
Update: You may have noticed that this post is pretty old! For more up-to-date information, check…