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White Paper Your customer base is expanding—is your self-service scaling with it?
The start of a new chapter of your business, whether you’re moving upmarket or adding products…
White Paper How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
White Paper Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
White Paper Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
White Paper Fairness in the customer relationship
Win with fairness—strengthen your customer relationships The concept of fairness is essential to the relationship between…
White Paper Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
White Paper Improve customer experience KPIs with sales and support alignment
Customer experience is rapidly overtaking product and price as the most important differentiator for a business.…
White Paper Why your business needs the Science of Sales
Sales success has traditionally been considered an art, honed by sales veterans over years of deals…
White Paper SFA software evaluation template
Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
White Paper Gartner’s Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to…
White Paper Why your business needs a sales CRM
With so much money and time invested in sales growth, why are sales leaders still falling…
White Paper Forrester: Transform the Contact Center for Customer Service Excellence
The belief that “strong contact centers are an opportunity for success” has provoked shared sentiments amongst…
White Paper Gartner’s 2017 Magic Quadrant for CRM | Zendesk
In this report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner examines the global…
White Paper Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
White Paper Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
White Paper Gartner examines customer experience innovation for 2017
Bad decisions are, well, bad. Yet, it can be difficult to make good decisions without the…
White Paper Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
White Paper Uncover the true value of your customer support organization
Uncover the true value of your customer support organization with the technology trends that matter most…
White Paper Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
White Paper 7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…