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Why live chat support is better for everyone

Learn how live chat support contributes to a better customer service experience, and why it's an essential component of any omnichannel support solution

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Values versus reality: surprising gaps in customer service 文章

Values versus reality: surprising gaps in customer service

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

3 benefits of proactive engagement 文章

3 benefits of proactive engagement

Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve

How businesses can benefit from proactive messaging 文章

How businesses can benefit from proactive messaging

Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented

Chat support models: shared vs dedicated 文章

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

Questions to ask when staffing chat 文章

Questions to ask when staffing chat

Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support

5 ways customer interactions can improve your business 文章

5 ways customer interactions can improve your business

Customers will call, customers will interact, and customers will even vent at you. But the truth…

How a great customer experience comes from chat support 文章

How a great customer experience comes from chat support

Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey.

See your business goals through by offering live chat 文章

See your business goals through by offering live chat

It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.