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From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…

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Ideas from CloudFlare: Help Center customization 文章

Ideas from CloudFlare: Help Center customization

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives…

Customer service on the rise in 2013 文章

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

Customizing your Zendesk – best practices for UX, part 1 文章

Customizing your Zendesk – best practices for UX, part 1

Recent studies show that 91% of customers would prefer to search a knowledge base for answers--if…

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Scaling Customer Service: 5 Secrets from Airbnb

A solid relationship with your customers is a lot like a romantic relationship. There are many…

Giving Our Support to charity: water 文章

Giving Our Support to charity: water

We’re supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe…

e-Commerce and customer service 文章

e-Commerce and customer service

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk…

5,000 Fabulous Customers in Europe and a New Office in London! 文章

5,000 Fabulous Customers in Europe and a New Office in London!

Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when…

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How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global…