How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations across multiple channels.
Fine Tuning: Spreadsheets are not your friend
Are you spending hours creating reports that nobody is reading
Introducing the new Zendesk: Built for better customer relationships
Zendesk has evolved from a customer service product to a family of products for improving customer relationships. Meet the new Zendesk
Put yourself in your customer’s shoes with BIME and Segment
Today a new integration between Segment, BIME, and Zendesk makes it possible to pull siloed customer data from tools like Zendesk, Salesforce, and HubSpot into a single data warehouse for a complete view of the customer experience
An analytics platform built for every job: Introducing BIME v7
Just before the winter holidays, our friends over at BIME launched version 7 of their analytics platform. BIME helps businesses discover and visualize the data and KPIs that matter most, and became
Welcome BIME Analytics Team to the Zendesk Family
We are excited to announce that we have acquired the company and team behind the award-winning BIME Analytics. They have been pioneers in the area of cloud-based analytics since 2009, and we are excited to welcome them to the Zendesk product family. BIME Analytics is a modern business analytics platform, which includes real-time connectors to […]
Advanced Analytics in Zendesk
Yesterday we announced some great new Zendesk features. Today, were going to focus on one: Advanced Analytics