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How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…
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文章 Fine Tuning: Spreadsheets are not your friend
Are you spending hours creating reports that nobody is reading
文章 Introducing the new Zendesk: Built for better customer relationships
Zendesk has evolved from a customer service product to a family of products for improving customer…
文章 Put yourself in your customer’s shoes with BIME and Segment
Today a new integration between Segment, BIME, and Zendesk makes it possible to pull siloed customer…
文章 An analytics platform built for every job: Introducing BIME v7
Just before the winter holidays, our friends over at BIME launched version 7 of their analytics…
文章 Welcome BIME Analytics Team to the Zendesk Family
We are excited to announce that we have acquired the company and team behind the award-winning…
文章 Advanced Analytics in Zendesk
Yesterday we announced some great new Zendesk features. Today, were going to focus on one: Advanced…