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Maslow’s hierarchy of needs for help center customization
To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices
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文章 「多對多」—— 在 Zendesk 社區中提供更豐富、可擴容的客戶支援
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
文章 The Groomsman Suit 如何大規模提供量身定制的客戶關懷
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
文章 How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
文章 Keep it customer-centric: Self-service tips from Freshly
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
文章 The 3 keys to silo-free, scalable self-service
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
文章 What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
文章 Bite Squad perfects orders with smart, personalized support
The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.
文章 Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge…