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Article 6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
Article Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article Provide innovative customer support on any channel
Customers have different preferences about how they receive and access customer support—whether that means talking over…
Article Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
Article Tip of the week: un-Google your Help Center
For a variety of reasons, you might find that you don't always want your Help Center…
Article
Three Models for Customer Engagement
Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…