Zendesk Products

Article | 5 min read

5 ways omnichannel routing helps you manage operations effectively

Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.

Latest stories

‘Many to many’—providing richer, scalable customer support in the Zendesk Community
Article | 4 min read

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

Improvements to Zendesk’s terms and policies
Article | 4 min read

Improvements to Zendesk’s terms and policies

We are excited to announce new updates to our customer-facing terms and policies

Meet Connect: A new product to automate and scale proactive support
Article | 3 min read

Meet Connect: A new product to automate and scale proactive support

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

Outbound team: Welcome to the Zendesk family
Article | 2 min read

Outbound team: Welcome to the Zendesk family

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…

3 ways to use Zendesk as an ecommerce help desk
Article | 2 min read

3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)
Article | 1 min read

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…

Important update to the Zendesk DMARC policy
Article | 2 min read

Important update to the Zendesk DMARC policy

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme
Article | 3 min read

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…