Zendesk Products
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Article Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article So you want to build an app?
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…
Article Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
Article Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
Article Community tip: find your repeat customers
I am sure we all have experienced the anxious customer. The one that emails you a…
Article Zendesk customization – best practices for UX, part 3
In part 3, we take a look at how certain customizations are done on the back…
Article Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article Zendesk on the Google Apps Marketplace
Were super excited to announce that Zendesk is now a part of the Google Apps Marketplace,…
Article Tip Of The Week: Understanding Trigger Conditions
There are two types of conditions available in Zendesk – all conditions and any conditions –…
Article Six Criteria for Selecting Help Desk Software
As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…
Article Tip of the Week: Saving Time with Mail API Commands
My, how times have changed! We’ve updated our Mail API a lot since this was posted.…
Article Tip of the week: Showing who has been cc’d in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
Article Reach your help desk from your blog with Zendesk for WordPress
Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…
Too many passwords? Access Zendesk using your Google and Facebook logins
Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…
Webinar: Get the Most out of CSS in Zendesk
All webinars have been moved here. Original air date: April 28, 2011 What is CSS? Join…
Do you benchmark your customer service? You should. Heres why.
[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
LiveChat: Capture Offline Chat Messages in Zendesk
You might have noticed that this post is pretty old. For the latest on LiveChat integration…
Three Models for Customer Engagement
Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…