Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…