We often refer to our online support tool as "help desk software," but as Jeff at Forge3 explains, Zendesk provides much more than what many people associate with help desk tools.
Forge3 is a web services company that exposes businesses to today's web-based tools and technology. They recently created a cool video explaining how they use Zendesk to support their project management processes.
It's always great to see customers explaining how they use our product and humbling that they go out of their way to promote Zendesk. Check out the video below and be sure to check out Forge3 too.