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Zendesk’s January Webinar Lineup

Published December 31, 2010
Last updated December 31, 2010

Happy New Year! We’re excited to announce January’s lineup of FREE webinars to help you:

  • Enhance your support skills
  • Build out your Zendesk
  • Learn and share with other Zendesk users

January Webinar Schedule:

Getting Started: Beginner, Tuesday, January 11, 10AM PDT
Perfect for new users of Zendesk. In this webinar, you will learn how to get started with Zendesk. We will cover topics including: customer support tickets, macros for standard responses to frequently asked questions, triggers for automatic notifications, and forums for community support.

Getting Started: Intermediate, Tuesday, January 18, 10AM PDT
In this webinar, you will learn how to customize your Zendesk. We will cover topics including: custom fields, the Feedback Tab (formerly Zendesk dropbox), and tags.

What’s New at Zendesk?, Wednesday, January 26, 10AM PDT
In this webinar, you will be briefed on the newest Zendesk features and latest releases.

We look forward to seeing you online!