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Intercom Alternative

Intercom alternative

Proactively engage and support your customers
Communication should not be hard. Conversations work best when you catch people at the right moment. Knowing when to reach out is the tricky part. Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

Connect starts by integrating your user data. With Zendesk, data follows each user, no matter which channel, chat, or app they're using. This kind of integration gives each agent an in-app, event-based timeline for a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Knowing the difference

瞭解您的客戶

蒐集來自 Zendesk 所有產品系列的客戶資料。透過事件和對話的時間線一覽無遺。

增添個人化

基於行為或個人檔案建立客戶區段。然後確定趨勢並觸發有針對性的行銷活動,將合適的訊息傳達給合適的客戶。

建立信任和忠誠度

鞏固良好的關係。透過主動預測問題或適時提示新手,在客戶意識到自己需要幫助之前就已經提供了幫助。

Actions speak louder than words

With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers:

  • Add Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
  • Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
  • Get high-level visibility with aggregated metrics, and granular insight with customer level tracking
Zendesk Connect is a proactive alternative to Intercom. The free trial lets you explore how Connect also helps ticket management, scalability, and self-service solutions.