Engaging with customers or users when they’re most likely to respond is an effective way to capture their interest. Piquing interest with offers, notifications, surveys, or messages customers see while they’re in their app is all helped with the use of in-app messaging on Android devices. That's where Zendesk Connect comes in.
As a member of the Zendesk family, Outbound, in conjunction with Connect uses proactive messaging to improve customer relations. What’s more, it allows businesses to engage customers via multiple messaging platforms.
In-app messaging for Android offers multiple benefits, including:
- Targeted marketing – send personalized notifications based on preferences and behavior
- Stronger commitments – engaged customers are less likely to uninstall apps
- Mobility – keep up with your mobile customer – catch them on the go
By using a combination of mobile SDK and Zendesk API for both Android and iOS, Zendesk functionality can be embedded natively in any app. Efficiency is increased, brand consistency is maintained, and friction is reduced for customers.
There are many ways to learn from and engage with your customers through in-app messaging for Android. Keep reading to find out more!