Customer intelligence platform
I met someone
It isn’t always necessary to wait for a customer to reach out with a problem; customer intelligence platform enables you to reach out, at the right moment, and capture undivided attention. Proactive messaging can be used to get ahead of issues and engage and support customers at any point in their journey. Causing them to fall in love. That's where Zendesk Connect swoops in.
獨家資訊
Proactive messaging is a great way to send a little love in a way that makes someone feel special. Inform, educate, or support—before they even realize they need help. It allows you to anticipate and act on customer needs, helping to pre-empt issues, deflect tickets, and build trust with customers.
您知道嗎？
Connect, part of the Zendesk product family, serves as a great complement to the Support product. You can use Support when your customers want to reach out to you, and Connect when you want to reach out to your customers, providing them with proactive support through in-product messaging.
The right time
Happily ever after:
- Offer live training sessions to help new customers get familiar with the product and make the most out of it
- Reach target customers in a timely manner while they are using the product, and inform them of relevant events that are intended to improve their experience
- Send a proactive heads-up was intended to help inform customers, mitigate their concerns, and decrease the need to reach out to support, resulting in fewer tickets that we would have needed to respond to
Try Outbound by Zendesk Today
Outbound is now a member of the Zendesk family. We're working together to make customer intelligence platforms better with proactive messaging.
看看 Outbound其他資源
還有更多資訊。看看以下內容。
There’s a lot more where this came from. Keep exploring the world of customer intelligence platforms.
Winning at customer serviceOne face of the brand support什麼是糟糕的客戶服務？You make me a bad customer12 funniest customer service scenes in film and television面試客戶服務代表時要問的 10 個問題Does good customer service really matter?Providing great customer service through social mediaThe good, the bad, & the ugly: the impact of customer serviceThe impact of customer service on customer lifetime value
Ecommerce customer serviceRetail customer serviceHospital customer serviceRestaurant customer serviceAirline customer serviceSocial media customer serviceEnterprise customer serviceCustomer experience solutions
Ecommerce customer serviceRetail customer serviceHospital customer serviceRestaurant customer serviceAirline customer serviceSocial media customer serviceEnterprise customer serviceCustomer experience solutions