Churn prediction and machine learning
The data really is in the details
Quality customer relationships are built by people, but when dealing with relationships at scale, the only way to know what’s going to happen before it actually does are trends uncovered through big data analytics and machine learning. That's where Zendesk Explore comes in.
The right time
- Drive proper resource allocation- measure your team's predictive workload capacity, as well as their performance
- See how your customer interact with you - discover how your customers use your products, support offerings, or social channels
- Find out who's happy or not- learn which customers are having positive experiences and which customers need additional TLC
Use Zendesk Explore to measure, predict, and understand the entire customer experience. Today is your day to take control. Take Explore for a spin with a free trial.每次與客戶的互動都很重要
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There’s a lot more where this came from. Keep exploring the world of churn prediction machine learning and data analytics.