Best free knowledge base software
With Guide, the knowledge base software solution from Zendesk, creating, organizing, and sharing content is easy. Whether it's to agents, the public, or select customers, Guide is always available so that the right information is there, at the right time. As Guide works natively with Zendesk Support, customers receive better self-service and agents are able to improve their efficiency.
With Guide, the knowledge base software from Zendesk:
- Customers receive a localized experience with articles that can be translated into 40 languages
- Built-in reports provide insight into which content is working—and which ones need work—so that content can be customized
- Sorting articles is simple with a sophisticated tagging system that includes sections and categories