Customer portal software open source
Why a hosted customer portal software beats open source
What do checking the status of support requests, reviewing updates to knowledge bases and community contributions, and tracking content all have in common? They can all be done from a single location with a hosted customer portal from Zendesk Guide. Can you imagine starting with a customer portal software that is open source and building on it to do all of that? I shudder to think of the reaction of IT departments at the thought of that project. They likely wouldn't think that open source was truly "free".
- A completely customizable portal - deliver a seamless experience between your own website and your help center
- Information gathering - choose which fields a customer needs to complete so agents have context to resolve requests
- Transparency - supports shared organizations, so members can see one another's request
There’s plenty of information about open source customer portal software. Read these resources to learn more.